Update: Internet, Phone Service Issue Resolved

Updated Tuesday, June 12, 1:22 p.m.

From the Town of Tolland:

The Public Safety Department would like to update the residents of town that as of 12:30 PM full restoration of internet and phone services has been achieved. AT&T crews worked through the night to repair the problem. The utility company is investigating the cause of the problem. Anyone who may be continuing to experience problems should contact their provider.  

Updated Tuesday, June 12, 11:23 a.m.

Phone and Internet service should be restored to Tolland around noon Tuesday, according to Assistant Public Safety Director Doug Racicot.

Racicot said that an undertermined contractor cut a communication line yesterday in two places near the intersection of Route 30 and Hartford Turnpike. Although the contractor called to see if it was safe to drill in the area for a pole replacement, Racicot said there was some sort of miscommunication, which is being investigated. The entire incident is also still under investigation.

Both AT&T and Verizon service were affected by the cut, Racicot said. He added that the town worked with Verizon to dispatch a "Cell on Wheels" to the town, but that the request was canceled once a timeline for service restoration was certain.

Racicot said that the Public Safety Department is communicating with the Homeland Security Regional Coordinator about the event.

From the Town of Tolland:

The Public Safety Department would like to advise the residents of town of a widespread phone and internet service disruption involving AT&T landline customers and various cell phone communication towers. We have learned that a local communication line has been severed which has resulted in widespread phone and internet service disruptions. At this time the outage is anticipated to be restored by noontime on Tuesday June 12, 2012. As restoration efforts progress we will provide additional details as they become available.